requirements
If your order does not meet your expectations, you have the opportunity to exercise your right of withdrawal within 14 days of receiving the goods. You can find all the legal details in our cancellation policy .
Please note that returns will only be accepted for pre-made and unworn goods that are in the original packaging. Unfortunately, we cannot take back damaged or contaminated products.
Furthermore, the following are excluded from returns:
- Personalized and engraved items, including pieces of jewelry that are personalized with names or made to your desired size. (Jewelry & Accessories)
- Vouchers
- Individual components of a set
Sequence
If the goods meet the above requirements, you can send your cancellation to (Lymaja Jewelry, Würdinger Str. 27a, 94060 Pocking Tel.: +491601431371 Email: support@lymaja.com) by means of a clear statement (e.g. a with letter or e-mail sent by post) about your decision to withdraw from this contract.
Final Notes
The costs for returns are generally borne by the buyer, regardless of the shopping cart value. Costs originally paid for outbound shipping will not be refunded for partial returns. If an order no longer qualifies for free shipping after deducting a return or if the order value falls below €60, the postage will subsequently be deducted from the amount of the refund. If a discount code was used when ordering that is only valid for a certain order value, this can subsequently be reduced or invalid if the specified shopping cart value is fallen below due to a return.
Please use the packaging material in which you received your deliveries and ensure that the package is securely packed. In order to meet the cancellation deadline, it is sufficient to send us notification of your exercise of the right of cancellation within 14 days of delivery.