Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. email). Please contact support@lymaja.com here

Consequences of revocation

If you revoke this contract, we must repay all payments that we have received from you, with the exception of delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract.

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The return address can be found in the legal notice. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion or premature expiry of the right of withdrawal:

The goods must be in their original condition and in their original packaging. It must not be worn and must not show any signs of use from the customer's perspective. If the goods are damaged and/or contaminated, a cancellation will not be accepted.

The right of withdrawal does not apply to goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This means personalized items, such as bracelets with a desired letter and/or desired size, necklaces with a desired letter or similar letter items are non-returnable. The same applies to all engraved products.

In addition, all types of earrings are excluded for hygiene reasons.